Terms and Conditions

Eligibility and Player Accounts

You must be at least 18 years old and legally permitted to gamble in your location. Additional restrictions apply to excluded countries and certain game providers.

You must register an account in your own legal name. Only one account is permitted per person, household or address, telephone number or email address, and IP address. False information, duplicate accounts and transferring or selling an account are prohibited. You must keep your login details confidential and notify support of any changes to your personal information.

Identity Verification and Proof of Payment

We may request proof of identity and address, proof of ownership of payment methods and evidence of the source of deposited funds. Requested documents must be submitted within 30 days. Payments may be withheld and account features restricted until verification is complete.

Deposits and Withdrawals

You may only use payment methods that belong to you for deposits and withdrawals. Where possible, withdrawals are made using the same method as the deposit. Availability, amounts and account limits may restrict your options. You may have no more than three withdrawal requests pending at once.

Deposited funds must be wagered at least once before withdrawal. You must also wager at least EUR 20 during the calendar month in which you request the withdrawal. If these requirements are not met, a withdrawal may be declined; if the deposit wagering requirement is not met, winnings may be voided and fees withheld.

A withdrawal request may take up to three business days to process, provided all requirements have been met and checks completed. If you have multiple requests, this processing period may not begin until after the most recent withdrawal has been paid. Bank transfer times are additional.

Bonus Offers

Separate eligibility rules, wagering requirements, deadlines, game exclusions and conversion limits apply to bonuses. Requesting a withdrawal or cancelling an active bonus may result in the loss of bonus eligibility or bonus funds.

Refunds and Inactive Accounts

Deposits are generally non-refundable. Exceptions may be considered in the event of technical issues. Requests must reach support within 24 hours of the transaction. A refund is not available if the deposit or associated bonus has already been wagered.

An account may be considered inactive after 180 days without a login. While it remains inactive, a monthly administration fee of EUR 5 may apply, up to the amount of the remaining balance.

Questions and Complaints

You can contact customer support at [email protected]. If a complaint about a gaming transaction remains unresolved after the initial response, you can submit a formal written complaint. Support will explain how to submit it.