Contact

Live Chat and Email

You can open live chat directly in the casino. For email enquiries, contact [email protected]

To help us identify your enquiry, include your registered email address, when the issue occurred and a clear description. For payments, include the amount, payment method and transaction reference if you have one. For game rounds, include the game title and any available round ID.

Never include passwords, private wallet keys or full card details in your message. Make sure screenshots do not reveal this information either.

How to Submit a Complaint

Please raise complaints with customer support first. If a complaint about a gaming transaction remains unresolved after the initial response, support will explain how to submit it in writing to [email protected].

Send your complaint from the email address registered to your account. You must include:

• your username and full name as shown on your player account;
• «COMPLAINT» and the reason for your complaint in the subject line;
• a clear description, including the date, time and any available transaction or round details.

We will inform you of the outcome within ten days of receiving your complaint. Particularly complex cases may take longer to investigate.

Taking a Break or Self-Excluding

To request a gambling break or self-exclusion, contact customer support at [email protected]. State clearly in your message that you want your access restricted. If you’re concerned about your gambling, independent support services are also available.