Deposits and Withdrawals at Casoola
Your Payment. Your Player Account.
Deposit with cards, MiFinity, PSCRD or cryptocurrencies. For withdrawals, bank transfers, Revolut and Skrill are also available. Choose your method and amount in your account cashier.
18+ only. Depositing doesn’t guarantee a win. Only gamble with money you can afford to lose.
Your Payment Methods in CHF
Minimum and maximum deposit and withdrawal amounts vary by method. For example, PSCRD is available for deposits but not withdrawals. We offer bank transfers, Revolut and Skrill for withdrawals in CHF.
The available methods and amounts for your CHF account may change. The details in your cashier apply to your transaction. Personal account limits may also apply.
Deposit into Your Account
After logging in, open the cashier and select «Deposit». Choose a payment method, enter the amount and confirm the payment following your provider’s instructions.
Deposits are usually credited shortly after payment, though they can take up to two hours in some cases. If your funds still haven’t arrived, contact us via live chat or at [email protected].
Minimum and Maximum Deposit Amounts
| Payment method | Minimum | Maximum |
|---|---|---|
 Card | CHF 15 | CHF 2’000 |
 PSCRD | CHF 10 | CHF 900 |
 MiFinity | CHF 10 | CHF 2’500 |
 Bitcoin | CHF 33 | CHF 5’400 |
  Ethereum / Litecoin | CHF 10 | CHF 4’500 |
 USDT: ERC20, TRC20, BEP20, Solana | CHF 10 | CHF 4’500 |
For Bitcoin Cash, TRX, USDC, BNB, DOGE, Solana and Cardano, the deposit range is also CHF 10 to CHF 4’500. USDC is available on Solana too. Choosing the correct network is just as important as choosing the currency when making a crypto payment.
Request a Withdrawal
In the cashier, select «Withdrawal», choose a method and amount, and enter your payment details. We’ll process your request once you’ve confirmed it. The receiving account must be in your own name.
You need an available real-money balance to withdraw. If your deposit method isn’t offered for withdrawals, you can choose another method available there. Outstanding bonus requirements may prevent a request while a bonus is active.
Minimum and Maximum Withdrawal Amounts
| Payment method | Minimum | Maximum |
|---|---|---|
| Card | CHF 15 | CHF 3’000 |
 Bank transfer | CHF 10 | CHF 4’500 |
  Revolut / Skrill | CHF 10 | CHF 4’500 |
| MiFinity | CHF 10 | CHF 2’500 |
| Bitcoin | CHF 60 | CHF 5’400 |
| Ethereum / Litecoin | CHF 20 | CHF 4’500 |
| USDT: ERC20, TRC20, BEP20, Solana | CHF 20 | CHF 4’500 |
The withdrawal range for Bitcoin Cash, TRX, USDC, BNB, DOGE, Solana and Cardano is also CHF 20 to CHF 4’500. USDC is available on Solana too. PSCRD is not available for withdrawals.
Your account’s withdrawal limits and any restrictions apply in addition to the payment method’s limits.
When Will Your Withdrawal Arrive?
Processing Your Request
We take up to three business days, Monday to Friday, to process a withdrawal request. Required account verification and security checks must be completed before we can approve it. Missing documents or additional checks may delay payment.
Receiving Your Funds After Approval
Once we’ve sent the withdrawal, the remaining time depends on your payment method. Bank transfers may take an additional three to five business days to reach your bank account. This bank transfer time is on top of our request-processing time.
Your Name, Your Account, Your Withdrawal
We may request proof of identity and address, as well as documents relating to your payment methods or the source of your funds. If we need any documents, you’ll receive a message in your account.
Until the requested evidence has been provided and checked, deposits, withdrawals or other account functions may be restricted. Logging in successfully doesn’t remove these restrictions. Our support team can help if documents are missing.
Deposit and Withdraw with Cryptocurrencies
Supported cryptocurrencies include Bitcoin, Ethereum, Litecoin, Bitcoin Cash, TRX, USDC, BNB, DOGE, Solana and Cardano. For USDT, we support ERC20, TRC20, BEP20 and Solana; USDC is also available on Solana.
When making a transfer, the currency, network and receiving address must all match. TRC20 and ERC20 are different networks, even when transferring USDT on both. Select the same network in your wallet as the one shown in the cashier.
The number of coins equivalent to a CHF amount depends on the exchange rate. When depositing, you’ll receive the crypto amount to send and the receiving address during the payment process. For withdrawals, enter an address from your wallet that supports your chosen currency and network.
Currency Conversion and Possible Fees
If you deposit into your CHF player account from an account in another currency, your payment provider may convert the amount. Its exchange rate and any fees may affect the amount charged to your account or the amount you receive.
Network fees may also apply to crypto transfers. For questions about charges on a particular payment, contact your payment provider or our support team.
If a Payment Doesn’t Go as Expected
Your Payment Was Taken but the Deposit Is Missing
If your deposit hasn’t been credited after two hours, tell us the payment method, amount and time. Include any transaction reference and the exact wording of any error message. For crypto payments, the currency, network and transaction ID will also help us locate the transfer.
Our support team will investigate the missing credit with you. We don’t need your password, private wallet keys or recovery phrase.
Your Withdrawal Is Still Pending
If your request is still pending, we haven’t sent the payment yet. Once sent, crediting times vary by method. Tell our support team the method, amount and request date so we can locate your withdrawal and update you on its status.
While the request is still pending, you can cancel it in the cashier under «Withdrawal» or, where available, in your balance history. Once the payment has been sent, you can no longer cancel it using this feature.
Your Withdrawal Request Isn’t Going Through
Incorrect payment details, maintenance or changes at the payment provider may cause a request to be cancelled. Our finance team will email you the reason. We’ll cancel withdrawals to accounts belonging to someone else; you must submit a new request with your own payment details.
If you can’t submit a request, you may not have enough real-money funds, you may have outstanding bonus terms or account checks, or you may have reached a limit. Our support team can help if you provide the exact error message.
Questions About Deposits and Withdrawals
What is the minimum deposit at Casoola?
In CHF, you can deposit from CHF 10 with PSCRD or MiFinity, CHF 15 with a card and CHF 33 with Bitcoin. Other supported cryptocurrencies have a CHF 10 minimum. Regardless of payment method, the welcome bonus requires a deposit of at least CHF 22.
Can I pay with TWINT or PostFinance?
TWINT and PostFinance are not currently available for CHF payments. You can deposit using a card, PSCRD, MiFinity or a supported cryptocurrency. Choose from the methods available to your account in the cashier.
Can I deposit with paysafecard?
You can deposit in CHF through PSCRD, from CHF 10 to CHF 900. Our support team can confirm whether your existing paysafecard balance is suitable before you deposit. PSCRD is not available for withdrawals.
What is the minimum withdrawal amount?
The minimum is CHF 10 for bank transfers, Revolut, Skrill and MiFinity, or CHF 15 for card withdrawals. It’s CHF 60 for Bitcoin and CHF 20 for other supported cryptocurrencies. Your account’s limits and restrictions also apply.
How long does a withdrawal take at Casoola?
We take up to three business days, Monday to Friday, to process your request. Required account-verification and security checks must be complete. The subsequent transfer time depends on the payment method; bank transfers can take a further three to five business days.
Must I withdraw using the same method I deposited with?
Not all deposit methods are available for withdrawals. If your original method isn’t listed, you can use another withdrawal method offered in the cashier. The receiving account must be in your name, and we may still request proof relating to your payment methods.
Can I cancel a withdrawal request?
Yes, while the request is still pending. Cancel it in the cashier under «Withdrawal» or, where available, through your balance history. Once the payment has been sent, you can’t cancel it using this feature. If cancellation isn’t working, contact support and provide the amount, method and request date.
What should I do if my deposit doesn't arrive?
The credit may take up to two hours. If it still hasn’t arrived, contact our support team via live chat or at [email protected]. Include the payment method, amount, time and any available transaction reference. Tell us whether your payment account was charged or an error message appeared.
We’re Here to Help with Your Payment.
Our support team is available 24/7 via live chat and at [email protected]. The amount, payment method, time and any transaction reference will help us locate your payment. A screenshot is useful too – but leave out passwords and full card details.
If your issue remains unresolved after the initial response, our support team can help you submit a written complaint.